Location

Wanni Fuga HQ, Lagos, Nigeria (In-house)

Employment Type

Full-Time, Permanent

Wanni Fuga is a contemporary fashion brand redefining femininity and timeless elegance. With ten years of delivering impeccable craftsmanship and innovative designs, we pride ourselves on creating pieces that celebrate individuality and empower the modern woman. Our vision extends beyond fashion - we are building a community that embraces creativity, authenticity, and luxury. 

We are seeking a Customer Service Representative who will serve as the first point of contact for our customers, ensuring a seamless and positive experience with the Wanni Fuga brand. This role requires a proactive, empathetic, and detail-oriented individual passionate about delivering exceptional customer service.

KEY RESPONSIBILITIES

• Customer Support & Communication
• Respond promptly and professionally to customer inquiries via email, phone, and social media channels.
• Provide accurate information about Wanni Fuga products, services, and policies.
• Handle complaints and provide appropriate solutions, ensuring customer satisfaction.
• Maintain a friendly, positive, and professional tone in all customer interactions.
• Order Management
• Assist customers with placing orders, tracking shipments, and resolving order-related issues.
• Monitor and follow up on customer orders to ensure timely delivery.
• Collaborate with the Inventory and Logistics teams to resolve any discrepancies or delays.
• Feedback & Reporting
• Gather customer feedback and share insights with relevant teams to improve products, processes and services and ensure better customer experience.  
• Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
• Provide regular reports on customer service metrics and areas for improvement.
• Collaboration
• Work closely with other departments, including Production, Inventory and Order Fulfillment, to ensure customer satisfaction.
• Assist during company events and promotions, ensuring a smooth customer experience.

REQUIREMENTS

• A Bachelor’s degree or equivalent experience in Customer Service, Communications, or a related field.
• 2+ years of experience in a customer-facing role, preferably in fashion or retail.
• Excellent communication skills, both written and verbal, with a professional and empathetic approach.
• Proficient in using customer service software and tools.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Passionate about fashion and committed to delivering a luxury customer experience.
• Problem-solving and conflict-resolution skills with a positive attitude.
• Familiarity with Wanni Fuga products and brand ethos is a plus.

BENEFITS

• Competitive salary (commensurate with experience).
• Opportunity to be part of a leading fashion brand with a decade of excellence.
• Casual dressing. 
• Collaborative and innovative work environment.