Location

Wanni Fuga HQ, Lagos, Nigeria (In-house)

Employment Type

Full-Time, Permanent

Wanni Fuga is a contemporary fashion brand redefining femininity and timeless elegance. With ten years of delivering impeccable craftsmanship and innovative designs, we pride ourselves on creating pieces that celebrate individuality and empower the modern woman. Our vision extends beyond fashion - we are building a community that embraces creativity, authenticity, and luxury. 

We are looking for a Customer Service Intern to join our team and support the customer service department in delivering exceptional experiences to our valued clients. This role is perfect for a proactive, enthusiastic individual eager to learn and grow in a dynamic and fast-paced environment.

KEY RESPONSIBILITIES

• Customer Support Assistance
• Assist in responding to customer inquiries via email, phone, and social media platforms in a timely and professional manner.
• Provide product information, assist with order placements, and answer general customer questions.
• Help resolve minor customer complaints and escalate complex issues to the Customer Support Representative and other members of team.
• Support customer service efforts during events, ensuring clients are attended to promptly.

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• Order Coordination
• Track customer orders and update customers on their status.
• Assist with order logging and liaise with the Inventory and Order Fulfillment teams to ensure smooth delivery.
• Feedback Collection
• Collect and organize customer feedback to support the team in improving customer satisfaction.
• Assist in preparing reports on customer interactions and overall service performance.
• Maintain organized records of customer interactions and transactions.
• Support the team with data entry and other administrative duties as needed.

REQUIREMENTS

• Currently enrolled in or recently graduated from a Bachelor’s program in Communications, Business, or a related field.
• A passion for customer service and a keen interest in the fashion industry.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office tools and familiarity with customer service software is a plus.
• Organized, detail-oriented, and able to multitask effectively.
• A positive attitude with a willingness to learn and take on challenges.

BENEFITS

• Competitive salary (commensurate with experience).
• Opportunity to be part of a leading fashion brand with a decade of excellence.
• Casual dressing. 
• Collaborative and innovative work environment.